True Confidant
Effective Date: October 2026
Version: 1.0
True Confidant is committed to providing a safe, respectful, and supportive listening service.
The Private Confidant Service is non-clinical and is not counselling, psychotherapy, medical care, or crisis support. However, we recognise our responsibility to respond appropriately if we become aware of a serious concern about a client’s safety or wellbeing.
True Confidant provides confidential one-to-one telephone conversations for adults who value having a dedicated space to talk, reflect, and feel heard.
The service is based on supportive conversation. We do not provide diagnosis, treatment, therapy, or professional advice.
Where a client’s needs fall outside the scope of the service, True Confidant may encourage them to seek appropriate specialist support.
True Confidant is responsible for safeguarding within the service and aims to:
Treat clients with dignity, respect, and compassion.
Listen without judgement.
Respect confidentiality.
Support client wellbeing.
Take appropriate action where there is a serious risk of harm.
Conversations with True Confidant are treated as confidential.
However, there may be circumstances where information needs to be shared, including where:
A client is at immediate risk of serious harm.
Another person is at immediate risk of serious harm.
There is a concern about abuse or neglect involving a child or adult at risk.
Disclosure is required by law.
Where possible, concerns will be discussed with the client before information is shared.
If a safeguarding concern arises, True Confidant will respond carefully, respectfully, and proportionately.
Depending on the circumstances, this may include:
Encouraging the client to seek appropriate support.
Encouraging contact with emergency services where there is an immediate risk.
Contacting a nominated emergency contact, where provided and appropriate.
Sharing information with relevant safeguarding services where there is a serious risk of harm.
Each situation will be considered individually, taking into account the circumstances and level of risk.
Where possible, True Confidant will discuss any concerns with the client before taking further action.
True Confidant maintains clear professional boundaries to ensure the service remains safe and appropriate.
The service does not involve:
Personal friendships or relationships outside the service.
Face-to-face meetings.
Providing counselling, psychotherapy, medical advice, or crisis intervention.
Making decisions on behalf of clients.
Only limited information necessary for safeguarding or business purposes will be retained.
Any records will be stored securely and handled confidentially in line with the True Confidant Privacy Policy. Personal information will only be retained for as long as necessary for the purposes for which it was collected.
True Confidant welcomes feedback and concerns.
Please contact hello@trueconfidant.com. Safeguarding concerns will be taken seriously
and handled respectfully and appropriately.
This policy will be reviewed periodically and updated as necessary to reflect changes to the service or relevant requirements.