Effective Date: October 2026
Version: 1.0
True Confidant is committed to protecting your privacy and handling your personal information responsibly.
We understand that the conversations clients share with us are personal, and we treat all information with respect, confidentiality, and care.
This Privacy Policy explains how True Confidant collects, uses, stores, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
True Confidant provides a confidential one-to-one telephone listening service for adults seeking a dedicated space to talk, reflect, and feel heard.
This is a non-clinical service and is not counselling, psychotherapy, medical care, or crisis support.
True Confidant is responsible for the personal information it collects and processes.
To provide and manage the service, we may collect:
Your name or preferred name.
Email address.
Telephone number.
Appointment and booking details.
Payment confirmation.
An emergency contact, if you choose to provide.
Brief notes from conversations, where appropriate, to help provide continuity and personalised service.
We only collect and use information that is necessary to provide and manage the service.
Your information may be used to:
Arrange and manage telephone conversations.
Respond to enquiries.
Process bookings and payments.
Maintain basic business records.
Support safeguarding where there is a serious concern about safety, and meet legal requirements.
True Confidant processes personal information where it is necessary to:
Provide the service you have requested.
Manage business operations.
Meet legal obligations and respond to safeguarding concerns.
True Confidant may use trusted third-party providers for scheduling and payments (e.g. TidyCal, Stripe, or PayPal, or direct bank transfers). These providers handle data according to their own privacy policies. True Confidant does not store payment card details.
Information shared during conversations are treated as strictly confidential.
There may be circumstances where information needs to be shared, including where:
There is a serious concern about your safety or the safety of another person.
There is a concern about abuse or neglect involving a child or adult at risk.
Disclosure is required by law.
Where possible, this will be discussed with you first.
Further information can be found in the True Confidant Safeguarding Policy.
Your information is stored securely using password-protected systems.
True Confidant takes reasonable steps to protect personal information from unauthorised access, loss, or misuse.
Only information necessary for providing the service and managing the business is retained.
True Confidant keeps personal information only for as long as necessary to provide the service, meet legal obligations, and maintain appropriate business records.
Information that is no longer required will be securely deleted.
Under UK GDPR, you have the right to request access to, correction of, or deletion of your personal information where appropriate. You may also restrict or object to certain processing, withdraw consent where processing is based on consent, or make a complaint to the Information Commissioner’s Office (ICO).
If you have any questions about this Privacy Policy or how your information is handled, please contact: True Confidant at hello@trueconfidant.com
This Privacy Policy may be updated from time to time.
The latest version will always be available on the True Confidant website.